Frequently Asked Questions for Travelers During COVID-19

 

 

 

Is the Airport still open?

The airport is part of the national aviation system and will remain open for essential travel and critical air services, such as medical, law enforcement and cargo, which keeps goods moving in and out of our region. Any decision to close U.S. airports would be a federal action.

What if I need to fly? How do I check my flight status, cancel or rebook a flight? Are the ticket counters still open?

Commercial airline flights are still available, although flight schedules are currently reduced. Please check directly with your airline to change or inquire about your flights.  Most airlines are working with passengers to accommodate changes, however due to high call volume, there may be longer wait times.  Below is a link to airlines that operate out of FAT. Please note that airport ticket counters may be temporarily closed or have reduced hours.

https://flyfresno.com/airline-information/

Is it safe to fly now? What are the Airport and airlines doing to protect my health and safety?

Your health and well-being are our top priority.  FAT uses the on-site GenEon system to produce a sustainable and highly effective cleaner, which kills 99.9% of harmful germs and bacteria. Our custodial teams use this high-grade disinfectant to clean and sanitize the Airport frequently throughout the day with special attention given to high touch areas such as countertops, seating and armrests. Additionally, the fogging system allows the disinfectant to be applied in restrooms as a fine mist that makes contact with floors and restroom stalls.

Our airline partners have also increased on board cleaning and disinfecting to protect your health and safety.  To find out more about specific precautions and measures being implemented by airlines to protect passengers, please visit their websites.

https://flyfresno.com/airline-information/

Is there health screening at the Airport? Will I be quarantined if I fly somewhere?

The decision to conduct passenger health screenings at select U.S airports is made by the by the Centers for Disease Control (CDC). The Fresno airport does not have passenger screening at this time, nor does it have quarantine facilities. Some states may require a self-quarantine when you arrive, so check with the state you’re flying into.  Click below for more CDC traveler information.

https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

What if someone on my flight appears ill?

If someone on your flights appears ill, the pilot will notify the control tower prior to landing.  Both the airline and the airport have safety protocols that will be implemented to assess and protect the health of passengers on board.  Depending on the severity of the symptoms, the CDC may also be notified.

Are there still direct flight to Mexico from Fresno?

Currently some direct flights from our airport to and from Mexico have been suspended until further notice.  Volaris plans to resume flights to and from Guadalajara on June 1. Please check back with your airline to see when they will resume.

https://flights.aeromexico.com/en-us/flights-from-united-states

https://www.volaris.com/

Can I take cleaning products on my carry-on?

Yes. TSA is allowing disinfecting wipes and one liquid hand sanitizer container in the original marked bottle, up to 12 ounces,  per passenger in carry-on bags until further notice. Since these containers exceed the standard allowance typically permitted through a checkpoint, they will need to be screened separately. Please keep in mind that all other liquids, gels and aerosols brought to a checkpoint continue to be limited to 3.4 ounces (100 milliliters) carried in a one quart-size bag.  To learn more about TSA procedures during COVOD19. Please click here

https://www.tsa.gov/

Are Airport concessions still open?

Concessions pre-security are currently closed.  Starbucks past security will remain open, but with limited hours. Hudson News will remain open with limited hours until the last flight departure. Please plan accordingly.

Are Uber and Lyft still operating? What about Taxis?

Uber and Lyft continue to operate with pick–ups and drop- offs at the Airport.  Taxis are still operating as well.

Are car rentals still available?

Car rental companies are still operating at the Airport but with limited counter hours.  Please check directly with your car rental company to make or check on a reservation.  Below is a link to our Airport rental car companies.

https://flyfresno.com/ground-transportation/

Are there limits to the number of family members allowed to meet or see me off at the Airport?

While there are no airport restrictions, we strongly recommend following the City’s shelter in place mandate and the social distancing guidelines put forth by the CDC whenever possible. These guidelines help protect your health and safety and that of others.