Airport Ambassadors


Customer Service Ambassador Program

Our Customer Service Ambassador Program is part of the airport’s continuous commitment to create a great airport experience by offering passengers and guests additional assistance when needed.

While the airlines remain the primary point of contact for passengers, ambassadors have an added presence in the terminal during peak flight times.  The ambassadors work closely with airline personnel to assist passengers with resolving matters such as facilitating contact with their airline and helping to navigate the airport and the travel process.

Identifiable by their blue vests and “How Can I Help” button, ambassadors are stationed primarily in the baggage claim area to support airline flight arrivals and can be found circulating the terminal lobby areas between flights.

Several airport ambassadors standing in front of the sequoia trees in the terminal.